Frequently Asked Questions
Getting In Touch
How do I contact you?
Please reach out to us on our Contact Us Page for assistance with an online order or any other general inquiries. It is helpful to provide your order # in your email so that we can quickly pull up any relevant information.
Returns & Exchanges
What is your return policy?
We offer free shipping on all domestic exchanges. Domestic returns for a refund that utilize our return shipping label will incur a $9.50 return fee.
Exchanges must be postmarked within 14 days of receipt, and returns for the purchase price of goods must be postmarked within 7 days of receipt. All items sent back must be unworn and unwashed with the original tags. Items purchased with a discount up to 20% are non-refundable but can be returned for an exchange or store credit. Items purchased at over a 20% discount are final sale and non-returnable.
How do I initiate a return for a refund or exchange?
Please contact us here.
And input your order # and the shipping zip code used on the order! Fill out the return order form and we will send you the return shipping label.
When can I expect my refund or exchange to be processed?
Adding in the time it takes to ship the item back, it can take up to two weeks for the item to get processed. However, we work quick and will process all returns as soon as possible.
If you’d like an update on your return shipment feel free to contact us.
Shipping
Where is my order?
You can track your order progress through the link delivered in your confirmation email. If you have an account with us you can login into your account in the top right corner of the screen and view your order progress.
International Shipping
Duties and taxes are the responsibility of the customer and may be levied upon delivery. Shipping estimates do not include custom clearance times. We are unable to create international return labels so return shipping is the responsibility of the international customer.
Products and Stock
Out of stock items and sizes
We are restocking our website daily. If you’d like to be notified when a style or size is going to be restocked, contact us with your email, the item, and size into the contact us form. Once it’s restocked you’ll be immediately notified by email!
Why does my item look different from the photo?
All ODM’s products are made made to order at our fulfillment factory in Los Angeles. This helps add to the uniqueness of each piece!
If you are not happy with the color or fit we are always happy to assist with an exchange or a return so long as it is within the designated window.
How do the items fit?
Please view our size guide here!
How can I change my order?
If you need to make edits to your order we suggest that you resubmit directly on our website a new order and email us to cancel + refund the original order. This will help to ensure you get the units you want in a timely manner!